FAQ

CBazi FAQ – All Your Questions Answered

Whatever question you have about CBazi, you'll find the answer here. From registration to withdrawals, bonuses to games – everything explained in one place.

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Anything Simple Answers

Everything you need to know about CBazi is organized into six categories. Click on the card for the topic you'd like to explore.

Account & Registration

Find answers to all your questions about creating a new account, updating your details, login issues, and account verification at CBazi.

Deposits & Withdrawals

Learn everything about depositing and withdrawing via bKash, Nagad, and Rocket — minimum amounts, processing times, and more.

Bonuses & Promotions

Learn how to claim and use your welcome bonus, free spins, cashback, and referral bonus in detail.

Games & Betting

Find answers to common questions about slots, Live Casino, Sports Betting, and crash games – including RTP, fairness, and game rules.

Security & Privacy

Find out how secure your data is, how to change your password, set up two-factor authentication, and report suspicious activity.

Support & Contact

Learn how to contact the CBazi support team, file a complaint, and use live chat and email support.

Detailed Q&A

CBazi FAQ

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Account & Registration

To register at CBazi, you'll need an active mobile number or email address, a username of your choice, and a strong password. You'll also need to provide your date of birth, as CBazi is strictly for users aged 18 and above. Once registration is complete, a verification code will be sent to your mobile or email to activate your account. The whole process takes just 2–3 minutes.

No, CBazi policy allows each person to hold only one account. If multiple accounts are found under the same individual, all accounts may be suspended and balances forfeited. If you're having trouble with an existing account, contact CBazi support instead of opening a new one.

Yes, KYC (Know Your Customer) verification is mandatory before making a withdrawal at CBazi. You'll need to upload a clear photo of your National ID (NID) or passport, along with a selfie. Verification is typically completed within 24 hours. You can still make deposits without verification, but large withdrawals will not be processed until it's done.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address. You'll receive an OTP or password reset link within a few minutes. Use it to set a new password. Your new password should be at least 8 characters long and contain a mix of letters and numbers.

Yes, you can request to close your CBazi account at any time. Simply contact the support team via email or live chat. Make sure to withdraw any remaining balance before the account is closed. Under our responsible gaming policy, you can also opt for a temporary break or permanent self-exclusion.
Deposits & Withdrawals

CBazi supports all major mobile banking methods in Bangladesh – bKash, Nagad, Rocket, and Upay. Bank transfers and select cryptocurrencies are also accepted. Minimum and maximum limits vary by payment method. Mobile banking options offer the fastest processing times.

The minimum deposit at CBazi is just ৳100 BDT. This has been set with Bangladeshi users in mind so everyone can get started easily. A minimum deposit amount may apply to qualify for the welcome bonus – full details are available on the Bonuses page.

Withdrawal requests at CBazi are typically processed within 15 minutes to 24 hours. Mobile banking methods (bKash, Nagad) are the fastest, usually completing within 15–30 minutes. Bank transfers may take 1–3 business days. KYC verification is mandatory for your first withdrawal.

Deposits at CBazi are usually credited instantly. If it takes longer than 30 minutes, first check whether the transaction has been confirmed in your mobile banking app. If it has, contact CBazi support with your transaction ID and our team will resolve it promptly.

For security reasons, CBazi generally recommends withdrawing via the same method used for your deposit. This is part of our anti-money laundering policy. However, withdrawals via a different method may be possible in special circumstances — contact support for assistance.

CBazi does not charge any deposit fees. However, your mobile banking provider may apply their own charges. The same applies to withdrawals – CBazi does not deduct any direct fees, though provider charges may vary depending on the method used. Visit the Financial Transactions page for full details.
Bonuses & Promotions

After registering at CBazi, your welcome bonus is credited automatically when you make your first deposit. The bonus amount depends on how much you deposit. If a promo code is required during registration, make sure to enter it correctly. Visit the Bonuses page for current offers.

Wagering requirements are an industry standard in online gaming. They exist to prevent bonus funds from being withdrawn immediately and to ensure players have a genuine gaming experience. CBazi's wagering requirements are relatively low compared to industry norms and straightforward to complete. Full terms are available on the Bonuses page.

After receiving free spins at CBazi, go to the Bonus section in your account dashboard to see which game they've been added to. The free spins will activate automatically when you enter that game. Winnings from free spins may be subject to wagering requirements.

With CBazi's referral program, both you and your friend receive a bonus when you refer them. You'll find a unique referral link in your account. When someone registers using that link and makes their first deposit, the referral bonus is credited to your account. The more friends you refer, the more bonuses you earn.

Yes, CBazi sends you a notification before your bonus expires. Keep your account notifications enabled and check your registered email regularly. You can also view the expiry dates of all active bonuses in the Bonus section.
Games & Betting

CBazi has an extensive game library. You'll find slots, Live Casino (live blackjack, roulette, baccarat), crash games, fishing games, Sports Betting (cricket, football, kabaddi), and eSports betting. Games from top providers like Pragmatic Play and Evolution Gaming are available, and everything runs great on mobile too.

Yes, CBazi exclusively uses licensed game software that has been audited by independent third parties. All games operate on RNG (Random Number Generator) technology, ensuring every outcome is completely random and unbiased. For Provably Fair games, you can verify the results yourself.

No — CBazi's website is fully mobile-responsive, so you can play all games through your mobile browser without a separate app. That said, you can also download the CBazi app for a smoother experience. It's available on both Android and iOS.

Head to the CBazi Sports section and pick your preferred sport – cricket, football, tennis, or more. From the list of ongoing and upcoming matches, select the one you want to bet on. Choose your bet type (Win, Draw, Over/Under, etc.), enter your stake, and click "Place Bet". With the Live Betting option, you can also place bets in real time on matches already in progress.

CBazi's game servers automatically save your session. Once your connection is restored, simply log back in and you'll be able to continue from where you left off. The outcome of any active spin or bet is securely stored on the server and will be displayed once you reconnect.
Security & Privacy

CBazi uses industry-leading 256-bit SSL encryption to keep all personal and financial data secure. Your information is never sold or shared with third parties. You can read our full data protection policy on the Privacy Policy page.

Go to your CBazi account settings and enable 2FA under the "Security" option. You can set it up using the Google Authenticator app or SMS OTP. Once 2FA is active, you'll need to enter an additional code alongside your password every time you log in, keeping your account significantly more secure.

If you suspect unauthorized access to your CBazi account, change your password immediately and contact CBazi support on an urgent basis. The support team will temporarily lock the account and investigate. To prevent this from happening in the future, make sure 2FA is enabled.

CBazi does not directly store your full payment card or bank details. All payment processing is handled through secure third-party gateways. For mobile banking, only the transaction reference is stored — not your full account information.

Always make sure you're on the cbazi.ws domain. Check that your browser's address bar shows "https" and a padlock icon. CBazi will never ask for your password or OTP via email or SMS. Do not click on unfamiliar links, and report anything suspicious to support immediately.
Support & Contact

The fastest way to reach CBazi is via live chat — available 24/7. You can also email support@cbazi.ws, and you'll typically get a reply within 24 hours. For more in-depth help, visit the Help Center page.

Yes, CBazi's support team can assist you in Bangla. Support in the local language is provided with Bangladeshi users in mind — you'll get fast help whether you write in Bangla or English on live chat.

For any complaint, first reach out to the support team via live chat or email. Include a detailed description of the issue along with the relevant date(s) and transaction ID. General issues are typically resolved within 24 hours, while more complex cases are handled within 72 hours.

The CBazi Help Center offers detailed guides, video tutorials, and step-by-step instructions covering everything from registration to withdrawals. Always check the Help Center first when you run into an issue — most answers are right there.

Still have questions?

Our support team is always here for you.

Live Chat

Get instant support 24 hours a day, 7 days a week.

Email Support

Support@cbazi.ws – responses within 24 hours.

Help Center

Help Center View guides and tutorials from

Responsible Gaming

Responsible Gaming Read the guidelines.

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